Frequently Asked Questions-
What types of payments do you accept?
Why don't you have receipts at all of your locations?
Why is my fuel in the city (x) cheaper than in city (y)?
Why don't you take cash?
Why don't you have more DeWitt sites out of state?
Why are fuel prices lower at retail stations compared to your stations?
How do I make changes to my fuel cards ?
Do you offer Bio-Diesel to the general public?
What locations can we use our cards at?
What is my pin number?
What is the transaction history for this card?
What type of fuel do you provide?
I received an error message on the card reader, "DO NOT HONOR". What does it mean?
What is the difference between Dyed Diesel and Ultra-Low Sulfur Diesel?
Why are your credit terms Net 10?
Can I make payments online?
What is your address?
Why is my card saying "REQUEST IN PROGRESS"?
Can I get red dyed diesel with my card that is coded for diesel?
What is the ECF fee on my invoice?
Online Invoicing: How do I get setup?
Does DeWitt Petroleum pick-up waste oil?
What fueling locations does DeWitt Petroleum own and operate?
What types of payments do you accept?
Why don't you have receipts at all of your stations?
Answer: We don’t offer receipts at all of our locations because we don’t accept cash at all locations. Our fleet programs are designed to minimize the amount of reconciliation that receipts create.
Answer: We don’t take cash at all of our sites because most of them are unmanned locations. Accepting cash leads to more time spent by drivers getting fuel.
Why don't you have more DeWitt sites out of state?
Answer: We are part of a network of fueling locations. Please click here for our site locator.
Why are fuel prices lower at the retail stations compared to yours?
Answer: Our prices are not always higher. Much like the stock market, prices in the oil industry change daily. Retail stations hold inventory therefore they stablize price decreases and increases. Our prices float with the market providing our customers with the current market rate all of the time. For example, If the price of fuel drops .10 cents today our customers would capture that savings.
How do I make changes to my fuel cards?
Answer: Give us a call at (626) 258-4107 and we will set you up to do so.
Do you offer Bio-Diesel to the general public?
Answer: We currently only offer bio-diesel to fleet customers at our South El Monte location.
What locations can we use our cards at?
Answer: Click here for our site locator.
Answer: Call us at (626) 258-4107 or sign up for access to your account.
What is the transaction history for this card?
Answer: You can either call us or sign up for access to your account – Please call (626) 258-4107.
What type of fuel do you provide?
We provide high quality Ultra Low Sulfur Diesel, Red Dye (Tax-Exempt) Diesel, 87 unleaded, 89 midgrade, 91 premium, and race fuel. Please see our site locator for availability at specific locations.
I received an error message on the card reader, "DO NOT HONOR". What does it mean?
Answer: If you receive this error your card has been placed on hold. Please call our customer service department at (626) 258-4107.
What is the difference between Red Dyed Diesel and Ultra Low Sulfur Diesel?
Answer: There is no performance difference between Dyed Ultra-Low Sulfur Diesel and Ultra-Low Sulfur Diesel. The only difference is the red dye indicates to authorities such as the CHP the fuel is tax-exempt and for off-road, non-taxable use only.
Why are your credit terms Net 10?
Answer: This is a fleet card industry standard to help companies catch potential fraud quickly. Furthermore, it breaks payments down to smaller and more manageable amounts.
Answer: Currently we are not offering online bill pay.
Answer: 1903 Durfee Ave. South El Monte, CA 91733
I'm receiving "Request in Progress" when I swipe my card. What does this mean?
Answer: "Request in Progress" means that you swiped your card too many times and our site controller is trying to process multiple authorizations for the same card. Simply give the computer a minute or so to catch up without swiping your card. After approximately 1 minute, swipe the card again and follow the prompts.
Can I get Red Dyed Diesel with my card that is coded for Diesel?
Answer: No you cannot, because Diesel and Red-Dyed diesel are two different products. If you would like to purchase Red Dyed diesel please call us at (626) 258-4107 to order a separate card.
What is the ECF fee on my invoice?
Due to continued rising costs to train, educate, and comply with Federal, State, and Local Government regulations for the handling of petroleum products, we find it necessary to pass on a nominal Environmental Compliance Fee to our customers. Compliance of these regulations includes, but is not limited to, costs and fees associated with training and education, insurance, licenses and permits, tank monitoring and testing, and engineering plans involved with the handling of petroleum products for the following:
Online Invoicing: How do I get setup?
Does DeWitt Petroleum pick-up waste oil?
What fueling locations does DeWitt Petroleum own and operate?