Frequently Asked Questions
What types of payments do you accept?
We currently accept cash, check, money order, electronic funds transfer, credit card and cashier’s checks.
Why are your credit terms Net 10?
This is a fleet card industry standard to help companies catch potential fraud quickly. Furthermore, it breaks payments down to smaller and more manageable amounts.
Can I make payments online?
Currently we are not offering online bill pay. However, we do offer
Electronic Funds Transfer payments (EFT) and
Online Invoicing. Go Green! Start Today
What is the ECF fee on my invoice?
Due to continued rising costs to train, educate, and comply with Federal, State, and Local Government regulations for the handling of petroleum products, we find it necessary to pass on a nominal Environmental Compliance Fee to our customers. Compliance of these regulations includes, but is not limited to, costs and fees associated with training and education, insurance, licenses and permits, tank monitoring and testing, and engineering plans involved with the handling of petroleum products for the following: Federal and State Excise Taxes on Fuel, Department of Transportation Regulations, Underground Storage Tanks, Above Ground Storage Tanks, Vapor Recovery Regulations, California Air Resources Board, Department of Weights and Measures, California Environmental Protection Agency, Federal EPA Regulations and Inspections, Spill Prevention Counter Compliance / SPCC, Storm Water Prevention Plans / SWPP, Hazmat and Environmental Training, State Fire Inspections, OSHA Regulations and Inspections, Homeland Security Requirements. This fee applies to each invoice generated
Online Invoicing: How do I get setup?
If you are a cardlock or onsite customer you can view your invoices online. Go to
http://www.dewittpetroleum.com/OnlineBillingInstructions.htm
What is your address?
1903 Durfee Ave. South El Monte, CA 91733
Do you accept cash at your locations?
We do not accept cash at all of our sites because most of them are unmanned locations. Accepting cash leads to more time wasted by drivers.
Does DeWitt Petroleum offer out of state fueling locations?
We are part of a network of fueling locations. DeWitt Petroleum cards can be accepted across the United States and Canada. For specific locations please go to
http://www.cfnnet.com/locations_01.html
What locations can we use our cards at?
For specific locations please go to
http://www.cfnnet.com/locations_01.html
What fueling locations does DeWitt Petroleum own and operate?
Go to
http://www.dewittpetroleum.com/sitelocator/Compton.html
Why don't you offer receipts at all of your locations?
We don’t offer receipts at all of our locations because we don’t accept cash at all locations. Our fleet programs are designed to minimize the amount of reconciliation that receipts create.
How do I make changes to my fuel cards?
Give us a call at (626) 258-4107 and we will set you up to do so.
What is my pin number?
Call us at (626) 258-4107 or sign up for access to your account.
What is the transaction history for this card?
You can either call us or sign up for access to your account – Please call (626) 258-4107.
I received an error message on the card reader, “DO NOT HONOR”. What does it mean?
If you receive this error your card has been placed on hold. Please call our customer service department at (626) 258-4107.
Why is my card saying and "REQUEST IN PROGRESS"?
"Request in Progress" means that you swiped your card too many times and our site controller is trying to process multiple authorizations for the same card. Simply give the computer a minute or so to catch up without swiping your card. After approximately 1 minute, swipe the card again and follow the prompts.
Can I get red dyed diesel with my card that is coded for diesel?
Currently, we do not offer tax-exempt and taxable fuel to be encoded on the same card.
The pump is running really slow, is there anything that I can do?
Yes, release the handle on the nozzel, count to 30, then squeeze the handle again. This will re-pressurize the line, allowing you to fuel faster. If this doesn't work please report the issue to our customer service department at (626) 258-4107
Do you offer Bio-Diesel?
Currently, we are not offering Bio-diesel.
What is the difference between Dyed Diesel and Ultra-Low Sulfur Diesel?
The short answer is "Dye". There is no difference in the fuel except for the color used to notify authorities that it is tax-exempt or taxable fuel.
Does DeWitt Petroleum pick-up waste oil?
Unfortunately we are unable to pick up waste oil, due to State and Federal transporation restriction. If you need a waste oil pick-up, call a certified, licensed Hazardous Waste disposal company such as: Swift Oil (626) 966-7224 or Asbury Environmental (310) 886-1810
